• Home
  • Academy
  • Calendar
    • Public Events
    • Member Events
    • Sponsor Events
    • Industry Events
  • Book Shop
  • About Us
    • Our Story
    • Our Sponsors
  • Become a Member
  • Login
Global Sales Operations Association - The Community for Sales Ops Professionals
Wednesday, April 21, 2021
  • Planning & Analysis
  • Sales Compensation
  • Excellence
  • Enablement
  • Technology
  • Performance
  • Podcast
No Result
View All Result
  • Home
  • Academy
  • Calendar
    • Public Events
    • Member Events
    • Sponsor Events
    • Industry Events
  • Book Shop
  • About Us
    • Our Story
    • Our Sponsors
  • Become a Member
No Result
View All Result
  • Login
Global Sales Operations Association
No Result
View All Result

Does Being On Commission Make You Untrustworthy?

David Brock by David Brock
in Enablement, Insights, People Office, Planning
Reading Time: 3 mins read
140 10
0
Home Enablement
Share on LinkedInShare on TwitterShare on FacebookSend as Email

I read a discussion between some wickedly smart people. One person took a position that one could not be a “Trusted Advisor,” and be on commission. He later extended the argument to include being accountable for achieving a quota compromised the ability of the sales person to be trusted.

To be fair, there are people and organizations that are driven purely by self interest. They structure everything they do around maximizing the return they get, regardless the impact to the people they deal with, including customers.

We have movies like Glengary, Glen Ross, Boiler-room, The Wolf Of Wall Street that glamorize those types of sales people and organizations. We see news about the incentives and tactics of many of the companies behind the Opioid crisis. We have legacy stereotypes of the commission driven coin operated sales person.

So the focus on self interest, the drive for money or quota attainment can create these behaviors and destroy the concept of sales people as trusted advisors.

But I suspect these people and organizations will always find ways to exploit others (perhaps their own employees) and it’s not just the fact they are paid commission or have a quota.

But there is nothing inherent in quota or commission systems that cause people to be untrustworthy.

Let’s look at this a little more deeply.

  1. As sales people, we can’t make our quotas or commissions, until the customer has determined that we are the people that are the best to help them solve their problems. Stated differently, the path to our personal success is dependent on the customers choosing us and putting us in the critical path to their success.
  2. Perhaps restating the first point, our drive to get the order is not incompatible with the customer’s drive to solve their problem. What is critical to our shared success is aligning our individual self interests.
  3. The focus on self interest, of our own goal attainment, as measured by quota and incented in commissions, is no different than the focus of customers in their problem solving/buying cycles. They are driven by their self interest and goal attainment. Their job performance is evaluated on this, their ability to be promoted is evaluated on this, their ability to meet their goals is driven by this, in fact their ability to achieve bonuses or certain incentives are driven by meeting their performance objectives (a kind of quota).
  4. Stating number 3 a little differently, does the fact that our customers have performance goals (quota) or bonus incentives they may be trying to achieve make them any more or less trustworthy than sales people with similar orientations?
  5. Sales people waste their time and the customer’s time, creating huge trust gaps by chasing the wrong opportunities. That’s why focusing on our ideal customer profile (ICP), focusing on the problems we are the best in the world at solving, those that are experiencing those problems and want to do something about them is critical. These, with collaborative problem solving behaviors are what build and reinforce trust.

Selling is no different than any other collaborative process. If our individual goals and objectives cannot be aligned under a common goal/objective we will never be successful in achieving the individual or common goals.

We know 53% of customer buying processes end in no decision made, primarily because of the inability of the customer to align their individual goals an objectives, working together for a shared goal.

We know the majority of “partnerships/alliances,” whether internal or external fail because of this inability to align.

We know that the lack of flexibility, openness, collaborative behaviors in aligning around a common goal drives higher levels of distrust within the team.

What drives success in “problem solving,” in achieving goals, in resolving conflicts, in innovation, change and growth? At it’s core is the ability to align around a common vision and values. It is the ability and willingness to be open to differing points of views, to learn, to resolve conflict and align around common purposes/goals. The ability to do this both builds trust, but is essential to goal achievement.

This applies within functional groups working in an organization, across functions within an organization, or across different organizations working with each other–most often manifested in buyer-seller interactions.

It is too easy to rely on old stereotypes. blaming commission and quota for the existence of or lack of trust.

There is nothing inherent to commission or quota that drives distrust. Just like within an organization there is nothing inherent to an individual’s performance objectives and compensation plans that drives distrust.

Instead it is the inability of the sales person and customer to align in what they are trying to achieve–which is always to solve the customer problem.

Saying commission and quotas drive distrust plays to the stereotypes and myths many want to perpetuate about sales people. It plays to many of the excuses people want to create around poor performance. But in reality, it diverts us from the real issues that impact building and maintaining trust in/across organizations.

We are better than this. We must be better than this if we are going to support our own ambitions and those of the customer.

Tags: CoachingSales Compensation
David Brock

David Brock

Dave has spent his career developing high performance organizations. He worked in sales, marketing, and executive management capacities with IBM, Tektronix and Keithley Instruments.

Related Posts

Is Your Sales Dashboard Showing you the Right Metrics?

Is Your Sales Dashboard Showing you the Right Metrics?

The Rise of Virtual Selling and the Implications for Sales Enablement

The Rise of Virtual Selling and the Implications for Sales Enablement

Advice for the New Sales Ops Leader

Demonstrate Value Through Insight-led Selling

Next Post
It’s Not About The Metrics!  It’s What You Do About Them!

It’s Not About The Metrics! It’s What You Do About Them!

FUD-Fear, Uncertainty, Doubt

FUD-Fear, Uncertainty, Doubt

Please login to join discussion

My Bookmarks

  • No bookmark found

Categories

  • Enablement
  • Excellence
  • Incentive Travel
  • Insights
  • News Room
  • People Office
  • Performance
  • Plan Design
  • Planning
  • Revenue Ops
  • Sales Compensation
  • Sales Ops
  • Sales Ops Demystified
  • Strategy
  • Technology

Tags

Actively Managed Analytics BI Business Intelligence Cloud / Saas Coaching Collateral Community Access Community Voices Compensation COVID-19 CRM Culture Customer Success Dashboard Diversity Featured Forecasting High Performance Hightech Market Disruption Metrics Pipeline Review Playbooks Podcast presidents club Pricing Process Productivity Prospecting QBR Quotas Research Roundtable Recap Sales Compensation Sales Enablement Sales Leadership Sales Management sales training Sales Wisdom Solution Selling SPM Templates Territory Planning Trends
Global Sales Operations Association

© 2021 Global Sales Operations Association, LLC - The Community for Sales Operations Professionals.

Learn About Us

  • About
  • Privacy & Policy
  • Contact

Follow Us

  • Login
  • Cart
No Result
View All Result
  • Articles
  • Calendar
  • Community
  • Courses
  • Academy Home
  • Podcast

© 2021 Global Sales Operations Association, LLC - The Community for Sales Operations Professionals.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Setup Community Access